Preparing for Your Visit

Join the virtual video visit through web or mobile devices. There is no required app download. As a best practice, connect via Google Chrome.

Browser Recommendations

Ensure browsers are running the latest version of available software.

Preferred web browsers:

• Google Chrome (preferred)
• Safari

For Samsung users, watch this video for help making Chrome your default browser.

For all devices, here are step-by-step instructions on making Chrome your default browser.

If you need technical help with your visit, please call (877) 827-6959.

• Audio and Video Recommendations

  Close conflicting software running in the background. Applications such as WebEx, Teams, GoToMeeting, Skype, FaceTime, etc. may override access to the webcam. Quit and/or exit these applications prior to launching a visit to avoid technical issues.

  Similarly, disconnect from VPNs to improve video connection strength.

• Frequently Asked Questions

  Common questions and answers about virtual visits can be found on the FAQs page.